We use [Impact] proactively to connect our users (students, faculty, and staff) with the support materials and increase their use of the tools.
Director of Academic Technology, Community College System of New Hampshire
Make navigating new technology a breeze.
Customised In-App Messaging
Customised in-app messaging and support channels confirm that the hours spent trying to figure out new technology is a thing of the past. Students and educators have a direct line to each other, eliminating barriers to student success.
Usage Dashboards & Analytics
Insightful dashboards and dynamic reporting provide a bird’s eye view of how well students and faculty are engaging with available edtech tools. When you pair Instructure Impact with your existing and future education technology suite, the return on your tech investment will be on brilliant display.
In-context support empowers students and faculty to focus more on teaching and learning, and less on traversing new technologies.
Drive action with in-app messaging
Increasing technology adoption starts with making faculty aware of the tools available to them and how these tools can help them to improve learning and teaching. Reach students and faculty through targeted in-line messaging to communicate with your users and guide them through tasks.
Measure technology impact
Institutions put a lot of effort into training, communication, instructional design, and support, but are often challenged to quantitatively understand their effect on technology usage. Impact’s insightful dashboards and dynamic reporting provide a bird’s eye view of how well students and faculty are engaging with available edtech tools.
Support your users, alleviate your help desk
When faculty and students have questions or need support, they need answers in context to their actions and at the moment of need. Provide out-of-the-box self help content and easy access to support channels, empowering students and faculty to focus more on teaching and learning, and less on traversing technologies.
What we are aiming to do now is a zero tier help desk, so that people could find what they need, when they need it.
Manager in Academic and Research Engagement, Southern Cross University