Security Incident Update & FAQs

For Students & Families

We understand how challenging the last few days have been as you have dealt with disruption to Canvas during what we know is an especially busy time of year. First and foremost, we’re sorry for how this has impacted your learning. The end of the semester can be a stressful time, and the last thing we would ever want is to make that pressure worse. We know you rely on Canvas to keep up with your classes, and we’re committed to doing better in the future.
 

We’ve collected the FAQs and resources below to support you as we continue to respond to this incident. If you have any further questions, please contact your institution. They are best equipped to contact us directly.
 

Please click here for a one-page summary of the incident, including what happened and our response.

Student and Family FAQs:

Is it safe for me to use Canvas?

Yes. Canvas is fully back online and available for use. Our external forensic partner has reviewed the known indicators and found no evidence that the threat actor currently has access to the platform.

Was any of my personal data involved in this incident?

Our comprehensive review of the data involved is ongoing, but none of the data fields we understand to be involved are designed to store information like passwords, dates of birth, healthcare information, social security numbers, financial information, student grades or disciplinary records.

Was any of my coursework, including correspondence with my teachers, involved in this incident?

Our investigation so far indicates that the data fields involved include information like usernames, email addresses, course names, enrollment information and messages. Our investigation has not identified any core learning data (course content, submissions, credentials) as involved.

Will this incident further impact my ability to study for final exams or submit final assignments for this semester?

Canvas is fully back online and available for use. We apologize for the disruption this incident has already caused and are here to support as you finish your semester.

Who at my institution should I be in touch with to discuss this further?

Your IT or Teaching & Learning professionals at your school are the best people to contact to discuss this further.