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The Study Hall

Navigating the New and Changing World of Online Proctoring

After eighteen months of change and uncertainty, two things have become clear. First, the pandemic accelerated many trends that had already begun. Second, some of the innovations that we have seen over the past year and a half may become permanent.

Remote testing fits into both of these categories. Even before the global health crisis, the idea of online assessment was gaining traction. Now, after the pandemic sped up the adoption of remote models, and organizations saw the advantages that they provide, it’s unlikely that things will ever go back to the way they were. For test-takers and providers alike, that’s a good thing.

But how, in a remote testing environment, can providers maintain the same level of quality assurance and security? Enter online proctoring. Technological advances over the past decade have enabled the creation of secure, seamless proctoring solutions that protect the integrity of test content while also providing a smooth and flexible experience for test-takers. Done right, online proctoring can help programs fulfill their mission of expanding access and improving flexibility. The key is knowing how to select the  right proctoring provider.

Here are five key considerations for any organization choosing an online proctoring provider.

Partner vs. vendor. The key to a successful proctoring partnership is to find a partner who will  support you throughout your journey. Is the integration and onboarding experience relatively easy and fast? Will you have a dedicated account manager to support you within your time zone? How supportive and hands-on is the proctoring team when helping your test-takers in real-time? Given that test-taking can be a stressful experience, it’s critical to find a partner that responds to your unique needs, and to the needs of your test-takers.

Proctoring team. The often-unsung heroes of test integrity are the proctors themselves. Ask providers about their proctoring teams and get to know them. We recommend proctors with a university degree, who are good communicators and understand the pressures of testing. It’s also important to find proctoring providers who can guarantee a low proctor-to-test-taker ratio to ensure that students are receiving the kind of personalized support that can help them throughout the testing experience.

Test-taker support. In order to realize online assessment’s promise of flexibility, you need a provider who can offer support 24/7/365. One of the most transformative parts of online proctoring is that it allows test-takers to engage wherever, whenever — but that’s only possible if they have the support to do so. Make sure your proctoring partner is able to accommodate test-takers’ schedules, no matter where they are in the world and when they take their test.

Flexibility. It’s also important to ensure that your proctoring provider can offer flexibility across a number of dimensions — from price to modality. Look for proctors with a pay-per-test model that enables you to scale as needed, as well as those that offer multiple modalities, such as live, automated, and record-and-review, to meet test-takers’ unique needs. 

Integration. Ease of use is so important, which is why you need to find a provider like Examity who can integrate seamlessly into many Learning Management Systems, such as Canvas. This enables greater security and a better overall experience for test-takers and administrators. 

Curious to learn more about where online proctoring is headed? Examity will be at InstructureCon 2021 and will be hosting a session focused on the future of online assessments. See below for details, we hope you’re able to set aside some time during the conference to watch. 

Where Does Online Proctoring Go from Here?
In this session, industry leaders from our longtime partner Indiana University will discuss what happened during the past year and how that impacted where online proctoring is heading. Attendees will come away with a better understanding of this type of testing and how it will continue to be used even as students return to the classroom. The panel will also address how online proctoring is evolving to better address test security, integrity, and privacy, all while improving the overall test-taker experience.

We would be happy to answer all of your questions and help guide you through the next steps to make online proctoring a reality for your organization. Please visit examity.com or contact our team directly at info@examity.com