Customer Webinar:
Technical Deep Dive on Recent Security Incident
Dear Customers,
Thank you for your continued partnership as we work through the recent incident.
We're holding a live customer webinar to share a technical update on what happened, the architecture and controls involved in our response, and the security investments we're making going forward. The session is designed for technical stakeholders (CISOs, CTOs, security architects, Information Security teams, etc.), though all customers are welcome to attend.
You'll hear directly from:
- Zach Pendleton, Chief Architect
- Steve Proud, Chief Information Security Officer
- James Perry, Head of Incident Response at CrowdStrike, our external cyber forensic partner
They'll walk through the incident at a technical level, answer questions, and discuss the remediation and hardening work underway. We encourage you to forward this invitation to anyone on your security or technical teams who would benefit from attending
- Monday, May 18 — 12:00 PM ET | 6:00 PM Budapest | 12:00 AM Manila* | 2:00 AM Sydney*
- Monday, May 18 — 9:00 PM ET | 3:00 AM Budapest* | 9:00 AM Manila* | 11:00 AM Sydney*
- Tuesday, May 19 — 9:00 AM ET | 3:00 PM Budapest | 9:00 PM Manila | 11:00 PM Sydney
*Next day
As always, you can find the latest on this incident and our response at https://www.instructure.com/incident_update.
Register to attend
Speakers
Zach Pendleton
Zach Pendleton
With over a decade of experience in education technology, Zach Pendleton acts today as Instructure's Chief Architect. Working closely with educators across the globe and with Instructure's engineering and product teams, he seeks to extend the reach of education and grow its impact. He has shared his passion at conferences across the world, and has been featured in a number of technology and education podcasts. Zach holds a BS in English Literature from Utah State, and a J.D. from BYU's J. Reuben Clark Law School.
Steve Proud
Steve Proud
Steve Proud is Chief Information Security Officer at Instructure, where he leads the company’s global approach to security, risk, and compliance. He is responsible for ensuring the platforms educators and learners rely on are secure, resilient, and trusted.
Steve believes that earning and maintaining customer trust is the foundation of great security. He emphasizes that trust must be built through transparency, strong safeguards, and a clear commitment to using data in ways that support, not define, each learner’s journey. At Instructure, Steve focuses on reducing risk, strengthening compliance, and partnering closely with product and engineering teams to embed security into the core of the platform.
With more than 15 years of experience in cybersecurity, Steve has built and led global security teams across organizations, including Sinch, Mailgun, Trace3, NCC Group, Sungard Availability Services, and Boeing. His background spans penetration testing, enterprise security, and large-scale resilience programs.
Steve is known for transforming security into a strategic business enabler. He believes true security and privacy come from understanding and managing the risks that matter most to institutional trust, resilience, and reputation, and helps organizations prioritize effectively by translating complex technical risk into clear business impact.
He emphasizes structured risk communication grounded in three factors: technical feasibility, likelihood, and business impact. His approach helps organizations make more informed decisions, prepare for cyber incidents, and focus resources where they matter most.
Steve holds a bachelor’s degree in cybersecurity from Pennsylvania State University and is a CISSP. Outside of his work at Instructure, he and his wife run Hoops with a Purpose, a nonprofit dedicated to motivating and empowering students to reach their full potential in basketball and beyond.
James Perry