Rachel is a customer experience leader and transformation strategist who leads institutions through complexity with clarity, confidence, and measurable impact. As chief customer officer at Instructure, she leads global customer success, support, services, and experience strategy, ensuring that educators and learners can fully realize the value of a future-ready ecosystem designed to help people thrive in a rapidly changing world.
Rachel’s philosophy centers on readiness, which she defines as the ability for institutions and educators to adapt, respond, and grow amid shifting technologies and evolving learner needs. She champions human-centered innovation and believes technology should work for education by elevating human judgment, strengthening connections, and returning valuable time to educators.
A committed mentor and advocate for women in leadership, Rachel empowers emerging leaders to build confidence, resilience, and influence. Before joining Instructure, she served as chief customer officer at SmartRecruiters and BetterCloud and has built customer experience functions across several high-growth SaaS companies. Rachel holds an MBA from Georgia Tech and a Bachelor of Science in Journalism from Northwestern University. As a parent of two long-time Canvas learners, she brings a personal commitment to improving the educational experience for every family and every learner.
