New & Next Showcase: The next generation
of Canvas and beyond

Rachel is a customer experience leader and transformation strategist who leads institutions through complexity with clarity, confidence, and measurable impact. As chief customer officer at Instructure, she leads global customer success, support, services, and experience strategy, ensuring that educators and learners can fully realize the value of a future-ready ecosystem designed to help people thrive in a rapidly changing world.

Before joining Instructure, she served as chief customer officer at SmartRecruiters and BetterCloud and has built customer experience functions across several high-growth SaaS companies. Rachel holds an MBA from Georgia Tech and a Bachelor of Science in Journalism from Northwestern University. As a parent of two long-time Canvas learners, she brings a personal commitment to improving the educational experience for every family and every learner.

Shiren is the chief product officer at Instructure, where he leads the company’s product strategy across learning, assessment, and credentialing. A veteran edtech product leader, Shiren brings decades of experience building data-driven, learner-centric technologies that help educators simplify complexity, align to measurable outcomes, and prepare for rapid technological change.

Before joining Instructure, Shiren served as chief product officer at Newsela and General Assembly, where he launched new product lines, drove significant growth, and helped scale digital learning during periods of rapid change. He has also held senior product leadership roles at WW (formerly Weight Watchers) and The College Board. Based in the New York City metro area, Shiren continues to champion responsible AI and products that expand opportunity and support lifelong learning.