Instructure Trust Center
In the pursuit of delivering dynamic learning experiences to every learner, everywhere, trust emerges as the bedrock upon which we build meaningful relationships with our customers and users.
The Instructure Trust Center exists to share how we secure our platform and foster genuine human connections to create the ideal environment for learning to happen.
Security
We build security into the fabric of our cloud platform, infrastructure, and processes, so you can rest assured your data is safeguarded.
Compliance
We consider compliance a top priority and consistently strive to uphold the highest standards of regulatory compliance and industry best practices. We’ve established a comprehensive framework of essential components to ensure our compliance objectives are met.
Reliability
At Instructure, we pride ourselves on the exceptional level of uptime we offer to our valued customers. With unwavering confidence in our systems, we not only guarantee but consistently deliver an annual uptime of 99.9%.
Privacy
We believe that privacy is a fundamental human right. Our Privacy Center details our commitment to this and explains how we process user data at our customers’ direction to provide our products and services. Additionally, the FAQs on our privacy page detail how we uphold our privacy commitments.
Guiding Principles
Our customers trust Instructure to keep their learning environments secure and reliable. We hold ourselves to that same standard.
We build security, privacy, and compliance into everything we do (from product design to daily operations).
We align with global and industry-recognized standards, continuously assess our controls, and maintain readiness for any potential incident.
Our goal is simple: to protect what powers learning and to help our customers do the same.
Additional Resources
Additional Resources
This is your one-stop shop for all things security, privacy, accessibility, and compliance. Customers can access public-facing docs, plus log in for protected resources like reports or certifications.
Foreword from the CEO
Dear Customers,
I’m thrilled to introduce our new Trust Center, a website to highlight our commitment to building products that are secure and private by design. I deeply value that learners, educators, and all in the learning community entrust us with the responsibility of safeguarding their data. In return, we at Instructure make the commitment to our customers to:
- design our products to gather only the necessary data to deliver our services
- exercise full transparency surrounding our privacy and security processes
- build security and privacy into all our products and all areas of our business
I also want to emphasize that our dedication to security and privacy begins at the highest levels of our organization—starting with me, and our board. Your faith in us drives us to continuously innovate and exceed your expectations. Together, we’ll shape a future where education and technology coexist harmoniously, built on the pillars of trust, security, and privacy.
Thank you for being on this journey with us.
Keep learning,
Steve Daly
Report a security vulnerability
Report a security vulnerability
If you’re a professional security researcher who’s discovered a vulnerability in an Instructure product or service, please submit your findings to us.