Customer Webinar:

Technical Deep Dive on Recent Security Incident

Dear Customers,

Thank you to everyone who joined us for our live technical update on the recent incident. We appreciate the time you and your teams took to attend, especially given how many of you dialed in outside normal business hours.

For those who couldn't make it, or who'd like to revisit the details, a recording of the session is available here: https://community.instructure.com/en/discussion/666139/may-2026-instructure-technical-webinar.

During the webinar, you heard directly from:

  • Zach Pendleton, Chief Architect
  • Steve Proud, Chief Information Security Officer
  • James Perry, Head of Incident Response at CrowdStrike, our external cyber forensic partner

They walked through the incident at a technical level, covered the architecture and controls involved in our response, and outlined the security investments we're making going forward. They also answered live questions from attendees.

If you have follow-up questions after watching the recording, please reach out to [contact/support channel], and we'll make sure they get answered.

We remain committed to transparency throughout this process. You can find the latest on the incident and our response at https://www.instructure.com/incident_update.

Speakers

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Zach Pendleton, Chief Architect

Zach Pendleton

Chief Architect
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Steve Proud Chief Information Security Officer, Instrucutre

Steve Proud

Chief Information Security Officer
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James Perry, Head of Incident Response at CrowdStrike

James Perry

Head of Incident Response at CrowdStrike