My pairing code is invalid. What should I do?
A few options to consider with an invalid pairing code:
If the pairing code has been used by another observer (parent), you'll need a new code.
If the pairing code was generated more than seven days ago, you'll need a new code.
The pairing code needs to be entered exactly as it displays (they are case sensitive), without spaces.
The pairing code needs to be entered from the same institution (i.e. Canvas url) where your student is enrolled. If these troubleshooting tips don't apply, please use the "Report a Problem" option from the app or your browser so we can identify the issue. Please provide the student's email, not your personal email, as it's not accessible in our system.