Frequently asked questions

Our “call for proposals” is now open and will close on March 19, 2027. Review the guidelines and submit your presentation proposal here.

InstructureCon will happen July 20–22, 2027 at the Huntington Convention Center of Cleveland in Cleveland, OH.

Early bird: $785.00 USD*: (register by March 19)
Standard registration: $985 USD
These tickets include full access to the Exhibit Hall, keynotes, all breakout sessions, and the following meals:

• Tuesday: welcome reception dinner
• Wednesday: breakfast, lunch, and dinner
• Thursday: breakfast, lunch, and dinner

Registration pricing does not include sleeping room nights, but we have secured discounted room block rates at many hotels. Rooms are booked by the registrant directly via a link received in their confirmation email.

*plus 8% sales tax

We understand the confusion! The charge on your ticket is the City of Cleveland Admissions Tax (8%). Because the event is being held in Cleveland, city laws require this tax to be collected on every ticket sold to a taxable event. Please note that this is a city excise tax rather than a state retail sales tax, and unfortunately state tax exemption certificates (including 501(c)(3) documentation) cannot be applied to waive it.

Refund Policy

Cancellation requests for registration fee refunds must be submitted in writing according to the following schedule:

• On or before April 30, 2027: 100% refund 
• May 1, 2027 through June 30, 2027: 50% refund 
• July 1, 2027 or later: No refund will be issued. (No-shows are ineligible for registration fee refunds.)

Please note: Attendees are responsible for making any lodging changes.

Room blocks are available at many hotels within walking distance of the Huntington Convention Center. Housing will launch January 2027.

The complete list of sessions will be available in May.  Please see the schedule at a glance below. (Please note: this is subject to change.) 

Yes, we will be recording sessions, and they will be shared in the Community after the event.

To register, please visit the registration page. 

Selected presenters will receive a 50% discount or reimbursement on their InstructureCon 2027 registration fees.

Please note: One discount will be given per presentation selected, and the discount is taken off the standard registration price of $985 USD. 

A group discount will be offered for 5 (+) attendees from the same company/institution. The discount will be 20% off standard registration, totaling $788 USD per ticket.

Please note: This discount is not available during early bird pricing. Early bird pricing ends on March 19, 2027.

Yes, we will be offering guest passes and kids' passes for family members of attendees. These ticket types will appear on the registration page after early bird pricing closes.

Yes. You can register up to 10 people on one invoice and submit payment by credit card.

The same pricing applies to customers new and old.

Attendee substitutions from the same company/institution may be made at any time at no charge before. You can transfer your ticket by opening your registration confirmation email and clicking the Manage Registration Details link. Substitution requests for individuals outside the company will not be granted.

If you can't find an answer in these FAQs, please email instructurecon@instructure.com. Please allow 24–48 business hours for a reply.

During the registration process. If you have additional concerns, please reach out to our events team at instructurecon@instructure.com.

Yes, we're happy to provide our attendees a space for nursing or pumping individuals. The location of this room will be shared in July.

We've prepped a justification letter that you can share with your employer. You can view it here—just make a copy of the doc, edit the verbiage as needed to best align with your request, and then share the doc via downloaded file, direct link, or a good old-fashioned copy and paste of the text into an email.