Rachel Orston
Chief Customer Officer
Rachel is the chief customer officer at Instructure, where she leads global customer success, support, services, and experience strategy. Before joining the company, she served as chief customer officer at SmartRecruiters and BetterCloud and built customer experience functions across several high-growth SaaS companies. A mentor and advocate for women in leadership, she holds an MBA from Georgia Tech and a Bachelor of Science in journalism from Northwestern University. As the parent of two long-time Canvas learners, Rachel brings a personal stake in improving the experience for every family.