Avi Hanner

Senior Director, Customer Experience APAC

Avi is an experienced customer experience and strategy leader with a demonstrated history of working in the education technology and university sectors. He is a lifelong learner with expertise in end-to-end relationship management, learning management, educational technology, and mentorship.
Avi has worked in Education Technology for 20 years, starting with supporting academics and students in the University sector, before shifting focus to the management of the LMS and eLearning Applications as well as the teams providing the support. After 9 years working for Universities, Avi moved into the Tech Sector and has since worked in a number of roles supporting customers and selling solutions. In 2018 Avi moved to Instructure in a Strategic role and now leads the Customer Experience team (Implementation, Customer Success Management and Renewals) throughout the APAC region.

More From Avi Hanner

Apr 24, 2023

Meeting students in the cloud: how this 130-year-old school is setting up its virtual learning academy

Recently, we’ve seen disruption on a tectonic scale in K-12 education with digital technologies. This is thanks to the pandemic-induced shifts to online learning. Now, Haileybury College, a Melbourne-headquartered Reception to Year 12 school, is building on its 130-year history to open its version of offline learning (known as Pangea). This virtual academy, open for 2023 enrolments for years 5 to 12, will follow the Victorian syllabus, so it will only be available for students residing in Read More...

Apr 24, 2023

How to embed digital tools into your LMS to boost Japanese language learning at your K-12 school

Using physical Post-it Notes to check for students’ understanding in each lesson used to be effective for Japanese language teacher Peter White from Sydney Catholic Schools. But there were downsides. Soon after each lesson, the Post-it Notes were thrown out, and over time it “got expensive” to keep buying the notes, said Peter, whose role is Teacher Digital Online Curriculum - Leadership Innovation. “I also used to stop students individually at the classroom door and ask them what they’d Read More...

Apr 24, 2023

Tech tips to supercharge your assessment and reporting for the IB using the Canvas LMS

It can be challenging to offer real-time reporting and achieve consistency across a school’s courses. That’s even if the school is using an online learning management system (LMS). Aoba Japan International School in Tokyo, which runs 150 courses for its International Baccalaureate (IB) program, had exactly that problem despite using Canvas LMS. Vincent Favard, Aoba’s Learning Management System Administrator, shared his tips for solving the issue at APAC InstructureCon 2022. “There were Read More...

Apr 24, 2023

The power of consistency: templates & blueprints to boost pedagogy in your K-12 school

Is your K-12 school missing out on the power of harnessing a single template for all your courses? Such templates or blueprints can: Drive pedagogical change Save teachers’ time Give them a useful starting point for lesson writing Help assess course quality Offer more consistency of courses and learning experiences, yet Allow teachers and learners freedom to customise the instruction. Other benefits include improved learning outcomes and better course design. These are the findings of Read More...

Apr 24, 2023

OLFU to help ‘embrace the journey’ to transforming teaching, learning and assessment

Embracing students’ minds, hearts, and hands are at the center of an award-winning, innovative teaching, learning, and assessment model. Dr Caroline Marian Santos-Enriquez, President of the Our Lady of Fatima University (OLFU), says it’s transforming how her Philippine university operates. She spoke at the 2022 APAC InstructureCon. See the full presentation here. As one of this developing country’s largest autonomous universities, OLFU offers comprehensive courses with strengths in health Read More...

Jan 06, 2022

How to build a thriving virtual learning environment ecosystem

Hear that ping in your inbox? You know what it is. Educational institutions are bombarded with edtech marketing pitches, like since forever. It can be overwhelming. So, chances are, if you have a technological quandary, you tend to zero in on a single vendor solution. It’s unlikely a single vendor may have a solution for everything to transform your online instruction, operations and experience, but with the pace of digital disruption, it can be tempting to go the single track. However, if Read More...

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