To our customers,
The health and safety of students and educators is incredibly important to our Instructure family. Since my last update, much has changed around the severity and penetration of Coronavirus (COVID-19) as well as our approach to how we can best help our education family. Like you, we’re paying attention to the daily developments, washing our hands, and discussing internally how we can ensure you have the support you need. I want to share some updates and resources to help you continue teaching and learning with minimal interruptions.
We are already actively working with many of you that have gone to a fully online model and with others that are preparing for the possibility of such an outcome. Here are a few things we’re preparing to help you:
Scaling Canvas – Canvas is a SaaS-based Learning Management System that can automatically scale to address the increased needs of schools dealing with the Coronavirus or other situations that might require an institution to move to an online model. We are working with AWS to ensure your use of Canvas will work seamlessly in an online-only environment. Should you need to provide more users with access to your Canvas environment than you currently have licenses for, please let your Customer Success Manager know. We are ready to work with you in this difficult time to support your needs between now and July 1st at no additional cost.
Scaling Support & Training – We have many K12 and HE institutions that have already shifted to an online-only model, following closures to schools and campuses. We realize this requires more help from our support and training organizations. To meet this need, we are ramping up support as needed. We have a flexible workforce in place that lets us ramp up and down in response to the load that is required from our customers. That also applies to trainers who are ready to help your institution prepare and scale as needed. No matter the need, we’ve got you!
Leveraging Partners – We are lucky to work with the greatest partner ecosystem in the world. Many of these partners have built tools that can help you more effectively educate during difficult times. Blindside Networks, the maker of BigBlueButton, which powers Canvas Conferences and its virtual classroom capabilities, is one of the partners. They have been providing hosting solutions to Instructure since 2012. We have many other partners who can be helpful during this time. We will be adding details about other partners who are available to help on our coronavirus update page.
We are going to learn together during the coming days and weeks the degree to which Coronavirus will escalate. We need the education community to rally together to support each other. I’m glad to have such an amazing group of customers who are committed to getting the right models in place to support students. One of the things I’m most happy to see is the way our customers are collaborating and sharing perspectives around what’s working. Below are some resources from our team and others that have come from many of you which we hope will help the education community work together through this:
Canvas Coronavirus Update Page – A resource page which we will update regularly
Maintaining the Connection of the Classroom – A step-by-step guide about how to maintain the connection of a classroom in a virtual environment
Community Collaboration Space – A safe space where community members can come together and share ideas
Community Space for APAC Customers – The local Instructure team in APAC is maintaining a community space with resources for running courses online.
This isn’t an easy time. Our teams and your teams are being asked to work more than usual to get through this. We are committed to you. If you have any questions, please filter them through your customer success manager, and we will get you the help you need.