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Decoding key challenges in conducting online exams

The integrity of universities and institutions is intrinsically linked to the quality, conduct, and administration of high-stakes exams. A long-term tailwind buoys the high-stakes exams towards the online mode, therefore maintaining the sanctity of the examination process is critical, more than ever. The recent COVID-19-led disruption has only expedited the transition, giving genuine reasons to the education industry stakeholders to undertake this shift.

There has been an exponential growth in the number of students taking these exams. Much like traditional exams, any untoward activity raises pertinent questions on the validity and sanctity of the undertaking and poorly reflects on the candidates' credibility and merit. Therefore, making them secure and cheating-free are prerequisites to such initiatives.  

 

Mercer | Mettl’s top-notch solutions

Mercer | Mettl has acquired a pole-position in the education industry ecosystem, enabling numerous clients across industries and verticals to conduct their examinations and assessments with the highest industry standards. A stellar combination of state-of-the-art Proctoring technologies and futuristic AI algorithm trained with more than 2.8 million proctored assessments can detect 18 dynamic digressions with over 95% accuracy. They include non-visibility of face/ presence, mobile phone detection, an additional person’s presence, a distracted eye movement, etc. It negates any possibility of malpractice during a high-stakes remote proctored exam.

What are your key challenges while shifting to online exams?

Source: Insights from a Mercer | Mettl poll conducted during a virtual workshop titled ‘How to conduct online examinations’ in the Philippines

Sophisticated features such as Mettl Secure Browser (MSB), 3-Point Candidate Authentication, and proprietary algorithm 'the Credibility Index,’ enable academicians to host their exams online with integrity, without concerns about cheating. While MSB minimizes browsing tolerance, candidate authentication eliminates any possibility of impersonation by validating the exam-taker.

Conversely, the Credibility Index provides the most relevant results to administrators. We also follow stringent protocols to safeguard both candidates' and clients' data.

Ensuring the safety of high-stakes exams is also possible via MPaaS - Mettl Proctoring as a Service. This state-of-the-art, cloud-based proctoring service is a much-needed layer of security that can be integrated with over 250 LTI compliant systems instantaneously. It includes four most substantial LMSs, such as CANVAS, that account for over 91% of the market share. Live proctoring can also be initiated with ease, to create a highly secure and well-invigilated examination experience. The human invigilator can monitor exam-takers remotely, from start to finish, with one-to-one and one-to-many classroom view. An added feature of pausing /stopping /resuming the test in real-time with a live chat option enables the invigilator to interact with students to assuage any concerns or queries. The recorded session is available for viewing at a later time.

Since CANVAS is an LMS, which is Learning Tool Interoperability (LTI)-compliant, it enables Mercer | Mettl to instantaneously integrate its proctoring services with the platform.

Prestigious academic partnerships validate the credibility and proficiency of Mercer | Mettl's services for their various certification and examination requirements. Institutes such as Cambridge Assessment, The Washington Center (TWC), Christ University-Bangalore, Disha, IIM Bangalore, SP Jain, to name a few, have already replaced traditional examinations with our online examination system to maintain continuity to their academic calendars and schedules. We've officially partnered with All India Management Association (AIMA), to remotely proctor its Management Aptitude Test (MAT) for the MBA entrance exams this year, using LMS such as CANVAS. 

Sneak peek into how we enabled ‘The Washington Center’ in Washington, D.C., to conduct online exams

Most recently, Mercer | Mettl assisted The Washington Center to undertake its acclaimed scholarship program online by overcoming numerous challenges within weeks. The Center wanted to undertake customized assessment tests on a highly secure, user-friendly platform with a robust anti-cheating mechanism. Irrespective of different time zones and stringent deadlines, with a precise business solution, the team enabled the Center to host its high-stakes assessments securely, scalably, and credibly. The Center leveraged the online examination platform and the AI-assisted human proctoring feature, coupled with Mettl Secure Browser.  

"From the moment we began working with Mercer | Mettl, we felt it was an ideal partnership wherein we were comfortable asking questions. The entire team was streamlined and well-structured at every stage. Whether onboarding, sales, or customer service representation, we were guided thoroughly and nowhere did we feel lost. It made the whole experience extremely positive." 

- Chelsey Jones, Senior Manager, Federal Programs, The Washington Center

These validations amply reflect the trust bestowed upon us by our clients.