Not too long ago William Pitt/Sotheby’s International Realty had a serious training conundrum:
28 states, each with unique requirements/regs
One trainer (Lance Pendleton, Director of Training)
All employees = independent contractors
Average age of agents: 61 (baby boomers)
Training = 100% voluntary, not mandatory
Training adoption rate: < 15%
Sotheby’s needed a strategy to turn things around
Sotheby’s knew e-learning would be the way to go, but they needed to find the right LMS for their particular workforce needs. They needed an LMS that met the following criteria:
- Easy-to-use for both employees and authors
- Compatible with any mobile device
- Robust reporting and analytics
- No overwhelming bells and whistles
Sotheby’s chose Bridge by Instructure to solve their training issues. Here’s what happened when Bridge was implemented:
- REDUCED TRAINING TIMES:
- Estimated 40–60 hours saved of annual training time per agent
- Total saved time per year: 48,000-72,000 hours
- MORE PRODUCTIVE MEETINGS:
- Old Way: Face-to-face time with agents teaching tools: 80%; Time spent going over sales strategy: 20%
- With Bridge: 20% tools training; 80% sales strategy training
- GREATER FLEXIBILITY:
- Courses customized by location to accommodate varying regulations
- A central content library for self-directed learning and quick access
- Mobile compatibility for training on any device, anywhere
- INCREASED SCALABILITY:
- Deploy courses companywide, or out to small teams/user groups
- Train new hires on the basics without face-to-face meetings
- FASTER COURSE CREATION:
- Goal: 50 classes in three months
- Reality: 116 classes in two months (more than twice as many in less time)
- HIGHER COURSE ADOPTION RATES:
- Goal: 12% adoption rate by end of 2016
- Reality: 77% of agents have taken at least one class
- COMPETITIVE RECRUITING AND BETTER RETENTION:
- Millennials value training opportunities more than salary
- Empowered agents = engaged and productive agents
- INCREASED SALES:
- Sotheby’s agent sales were up 28% while the market was down 33%
Keep your remote employees on track
Give your remote workers the tools they need to succeed.
Now that millennials are becoming a dominant force in the workplace - and globalism is taking hold - things are changing a bit. One of the biggest shifts in the modern workforce is the ability to work remotely. Your remote employees have different needs and challenges than your people in the office—so how do you provide them with the support and training they need for success? Well, we have some ideas to get you on the right track.
80-90% of the workforce would like to telecommute at least part time
This may seem a bit on the nose, but you need to pick the right person for the job. Not everyone is cut out for working from home. To hire a good remote worker, consider candidates who have worked remotely before, have run their own business, can make mature decisions independently, can communicate clearly, and who are goal-driven.
65% of employees want more feedback
Over-communicating is a good thing with remote employees—however, make the majority of your communication feedback. Also, be available, transparent, manage expectations, and be clear with all of your written messages. Without the additional help of body language, you’ll need to be very clear with your employees about what their goals are and what your expectations are with them.
50% of jobs could be performed remotely
Leverage technology to collaborate. Whether it’s chatting, sharing slides, training, or assigning work, you should use technology to your advantage. You don’t need to spend your whole budget on software or apps when there are free or affordable alternatives like Bridge LMS, Slack, ToDoist, Basecamp, G-chat, and GoToMeeting.
Over 77% of U.S. companies use some form of online training
Always provide your employees with more learning opportunities. A modern LMS like Bridge can take online training further, with cloud-based courses that can be accessed anywhere with any internet-enabled device. Bridge is a good choice for managers because it provides real-time analytics, which make it easier to identify gaps in your training and easily prioritize learning for your team.
Remote workers increased 103% from 2005 to 2015
Embrace and master remote team management. The remote trend shows no signs of slowing down, which means it’s a good time to streamline your remote management practices. Be aware of your team’s expectations and don’t forget to schedule some face time (even if it’s over FaceTime) to get to know your team beyond emails.
These management approaches will ensure your remote sales team is not only making their quota from their kitchen table, but improving their skills and career along the way. Hire the right people, implement the right practices, and enjoy the benefits of your forward-thinking.
Want to learn more about how to manage the evolving modern workforce? take a look at our e-book “Workforce 2020” for some helpful tips.
Published November 2016 by Instructure, Inc.
© 2016 Instructure Inc. All rights reserved.
Does your video training suck? We can help.
No one wakes up in the morning and thinks, “I can’t wait to sit through some boring employee training video today.” If your video training isn’t informative and interesting, it’s a waste of everyone’s time. So what can you do to ensure your employees are engaged? We have three tips that can help you be more successful.
USE REAL-LIFE SITUATIONS
It may seem a little obvious, but providing your people with a real-life scenario will give them insight into the situation and give them relevant professional development training they need to succeed.
No one wants to listen to someone who doesn’t know what they’re talking about. Having an expert in your video training adds more weight to the your training.
DON’T BE BORING
Seriously. It’s ok to have fun — maybe even include some cats, everyone likes cats, right? Wait, you’re a dog person? Fine, just put something fluffy and cute in there. If your video is boring, you’ll immediately see your employees’ eyes glaze over and no one wants that.
Want to make awesome training videos?
Published October 2016 by Instructure, Inc.
© 2016 Instructure Inc. All rights reserved.
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