Listen: Face to Face
Feb 01, 2017
In the Snapchat age, have we lost our ability to effectively interact with others face-to-face? The sheriff’s office of Spokane, Washington certainly believes that using social media as a primary source of communication has negatively affected millennials’ conversation skills. Having the ability to read a situation and speak with the public are critical for the police. As a result, the sheriff’s office sends new recruits to “remedial people-skills” training, where they must walk around a mall and a bus station and attempt to talk to strangers about anything from sports to the weather. Their interactions are recorded, and training officers review body language, conversational styles, eye contact, ability to adapt according to the situation, and small gestures. This feedback is then shared with the recruits to help them improve. Seems like these cops could use some Practice!